iPhoneTrip is the first International iPhone Travel service provider. We provide our customers with local iPhones and applications for their destination country before they travel. By this we allow our customers to avoid expensive voice and data roaming from their carrier and enjoy GPS navigation, unlimited internet everywhere, using iPhone as a modem (tethering), playing iPhone games, watching movies and using many other useful iPhone travel applications.
iPhoneTrip services are used by families, businesses, individuals, groups, schools, colleges and many others traveling abroad.
What are the advantages of iPhoneTrip services?
iPhoneTrip specializes in services for traveling with Smartphones, especially the iPhone. We have alliances with mobile network operators to provide you with the most cost effective solutions. We have unique expertise in creating software travel solutions for Smartphones to be used by individuals and businesses.
Our solutions bring Next Level travel experience for our clients using the latest Smartphone technology available. We provide customer support in the USA, UK and Israel.
· Email support is available 24 by 7 at: support@iphonetrip.com
· Send sms message with problem description to: +1 765 577 5776
· Live Chat is available at Online Consultant
· Calling from outside of the U.S.: +1-858-373-5022
· Calling within the U.S.: 1-800-355-1118
Why do I need to rent an iPhone for travel?
Short answer: To save money and travel conveniently. That is what we call Travel Smart. If you do not rent an iPhone from us and use your own iPhone you will be charged roaming costs for every phone call you make by your carrier. This costs around $1.4/minute for incoming and outgoing calls in the United Kingdom. Moreover if you decide to use 3G internet on your iPhone you will be charged outrageous prices for daily use.
For example, in order to use Google Maps navigation abroad, your carrier will charge you $.015/KB, and iPhone easily downloads over 50Mb a day, making your total bill $750/ per day.
We think this is unacceptable. Using our iPhones you pay only a fixed daily rental price and use 3G internet free, exactly as you do at home. We also do not charge you for incoming calls and our outgoing rates are much cheaper than your carrier's roaming rates. Additionally, you can use GPS services with Google Maps, free Wi-Fi phone calls, location based search engines, games, movies, and thousands of other iPhone applications.
How does iPhoneTrip service compare to other phone rental companies?
We are the first company specializing in Smartphone renting. As a matter of fact, we rent Smartphones only. Our Service is better than old Cell Phone rentals you’re used to, since we not only provide you with a Smartphone, but we also with the latest technology solutions to make your trip unforgettable.
We can even provide customized software solutions for your business.
With iPhoneTrip you do not have to buy a phone or make any kind of long term commitment. In contrast to other companies, we not only provide you with a cell phone, but also with full-fledged entertainment and internet access devices for the same price.
If I like the iPhoneTrip iPhone, can I buy it from you after my trip?
Please email your request to our customer support at support@iphonetrip.com.
With iPhoneTrip there are no contracts, and no long term commitments required. You pay only for the period you rent a Smartphone from us.
What Smartphones can I rent from you?
Currently we work only with Apple iPhones, but we plan to add RIM Blackberry and Google Nexus in the near future.
I plan to rent a car for my trip. How can your service help me?
iPhoneTrip service is specially designed to complete and enhance car rental trips. When you order our iPhone, you can also be provided with an iPhone car holder and an iPhone car charger. Then you do not need to rent a GPS. This also saves money on buying maps, tourist guides, local attraction guides, or internet café access. With iPhoneTrip rented iPhones you can access internet anywhere out of your car, use GPS, tourist guide applications, location based search and many more applications useful for your car rental trip.
I plan to travel with kids, how can your service help me?
If your kids are bored in a museum line or on a flight, you can easily entertain them with iPhone. Thousands of games and movies are available for an iPhone. Give one iPhone to your children and they will signal you their location at any time, so that you can easily find them in an unknown place. And of course you can talk for free or pay local rates during your vacation.
What if my Smartphone doesn't work?
Very rarely one of our Smartphones doesn't work. We personally test all of our Smartphones prior to sending them out to ensure quality service and that there are no defects. You can double-check this after you receive your Smartphone. Simply charge the phone and then see if it turns on. You can't use it for internet and phone calls here in the U.S. because it has a foreign SIM card, but if your Smartphone turns on (after you have charged it), it should work fine. Less than 0.01% of all Smartphones are defective. If for some reason a Smartphone rented from iPhoneTrip proves defective, it will be replaced ASAP wherever you are. You are obliged to check your Smartphone while at home during the first 12 hours after you receive it. If you encounter problems while on the road, you will first want to determine if there is a hardware problem or a network problem, in which case you should contact customer service for the local carrier to see if there is a problem with the network. If the problem seems to be with the handset, please contact iPhoneTrip by phone at +1-858 373 5022 or email us at support@iPhoneTrip.com. Our office hours are (daily) from 8 AM to 5 PM PST; we will be glad to return your call or email within 24 hrs to save you money while troubleshooting your issue.
FOR IPHONES TRY THIS - RESET YOUR PHONE BY PRESSING THE UPPER BUTTON FOR 5 SECS. IF IT STILL DOES NOT SOLVE THE PROBLEM DO A HARD RESET BY PRESSING THE UPPERHAND HOME BUTTON FOR 12 SECONDS.
Is it legal to use iPhoneTrip SIM cards and iPhones?
Yes, it is absolutely legal to rent and use SIM cards and iPhones from iPhoneTrip. All our SIM cards and iPhones are legally purchased.
It is also absolutely legal to use rented SIM cards with your cell phone or iPhone anywhere, while you have another contract with your domestic carrier.
I am new to iPhone, how can I use it?
iPhone is extremely user friendly and simple to operate. Even with absolutely zero experience with such a device you will master it within 5 minutes! Upon delivery we will provide an instruction email on the use of the iPhone and its applications.
What should I do first of all, when I receive an iPhone from you?
We provide all the information in an instruction email. If you did not choose express installation then follow these steps:
i. If you have your own iPhone, back it up using iTunes.
ii Set synchronization options on iTunes as you desire. We recommend setting it to “checked” and check everything you want to synchronize with the new iPhone.
iii. Connect rented iPhone to iTunes and restore all your content on it.
iv. Make sure you are logged into iTune's store and run synchronization. It will synchronize only the content available on your local computer.
v. If you wish to install our tested applications and shortcuts for your destination country, point your browser on your computer to the location specified in the instruction email and install recommended application through iTunes. You can always install additional applications later in your destination country, while on the go.
vi. Determine the configuration of applications such as Facebook or Skype with your login and password. Make sure you have all your password information available while on the go. Read our recommendations so as to make sure all your passwords are secure and available when you need them.
If you choose express installation when you order, then your iPhone is ready to go on delivery. Just make sure it turns on. Do not connect it to your iTunes! If you want to get additional applications or songs you can do it at any Wi Fi location using App Store or iTunes application on your iPhone.
DO NOT TRY TO MAKE CALLS OR USE INTERNET ON YOUR RENTED IPHONE, WHILE YOU ARE IN YOUR HOME COUNTRY (U.S.A) BECAUSE YOU WILL BE CHARGED ROAMING COSTS AND WE WILL NOT BE ABLE TO REMOVE THESE CHARGES.
How can I use my old iPhone with iPhoneTrip iPhone during my vacation?
First of all you can copy all your own iPhone (iTunes) content to our iPhone by using an express installation process. If you go on vacation with your family you can give your own iPhone to your spouse or your kid, but make sure you turn off data roaming beforehand. Though it would be expensive for them to make calls they can still use the iPhone at Wi-Fi spots.
Can a rented iPhone be preinstalled with special applications?
If you want something special preinstalled, please contact us at support@iphonetrip.com. Later you can always download other applications including games and songs to your iPhone. Just find a Wi-Fi location and use App Store and iTunes applications on your iPhone. Currently, it is impossible to synchronize your home iTunes library with preinstalled content.
If you purchased the iPhoneTrip Traveler Software Pack, then your rented iPhone will arrive with all key travel applications from our personally tested application kit .
Can I install new applications on a rented iPhone?
Yes you can. You can either use your existing iTunes account or create a new one and install new applications before you travel. You can also install a new application while on the go using Application app on your rented iPhone.
I already have an account with iTunes and I want to install my own applications or music on a rented iPhone. How can I do it?
There are 2 ways to do it:-
1. When you receive an iPhone from us, connect it to your computer and run iTunes. Synchronize the rented iPhone with your iTunes. It will install all your iTunes content on the rented iPhone. However it will remove any content preinstalled on this iPhone except for default Apple applications.
2. When you first receive an iPhone from us connect it to your computer, run iTunes and log into your account. Then disconnect the rented iPhone from your computer. Now it is configured with your iTunes account and when on the road you can just run Applications app or iTunes app from the rented iPhone and install anything you wish.
What additional accessories do I receive with my iPhone?
All our iPhones come with a charger, display protection shield and a protection case.
Can you rent me additional special accessories for the iPhone?
Yes. Currently, you can rent an electricity adapter, an iPhone car holder, an iPhone car charger, and an extra battery case. Specify which accessory you want during the ordering process on the web site or over the phone.
What are an "iPhoneTrip Software Packs"?
"iPhoneTrip Software Packs" are our personally tested application kits with all the key travel applications. Please visit our Products page for full list of packs and applications: http://www.iphonetrip.com/products.html
Where can be found my rented iPhone SIM number?
Your rented phone SIM number can be found on the back of the rented iPhone.
How do I use a GPS in an iPhone?
You can use a built in Google Maps application, which is very useful for navigating and locating all kinds of businesses and prominent locations near you. You can also use different GPS based application from our recommended lists.
How can I make free Wi-Fi calls?
Use Voice Over IP application from our recommendation list for your destination country. Make sure it is matched with your login and password.
I am used to Google services. How can I use them with your rented iPhone?
It is very easy and convenient to use all your Google services (including Gmail) from the iPhone.
For more information contact support@iphonetrip.com.
Can you preinstall all the applications for my destination country, so that I do not have to do it myself?
Yes, please specify "iPhoneTrip Software Pack" option during your order. Also, if you have special requests, contact us at support@iphonetrip.com before we send you your iPhone and our specialists will install all you need for your trip.
What applications does the rented phone come with by default?
By default you receive standard Apple applications, i.e.:
Calendar
Clock
Photos
Camera
Weather
Google Maps
YouTube
Calculator
iPod
Notes
Email
Safari Web browser
Contacts
Voice memos
Messages
App Store
Stocks
iTunes
How do I change my address, email or credit card details?
You can contact us by a telephone or via email at support@iphonetrip.com for any changes to your account. Please specify your order ID.
How do I contact the Billing Department?
You can e-mail the iPhoneTrip billing department at support@iphonetrip.com or call us toll free at 1-800-355-1118
Itemized invoices are generated and sent to your email accounts once the chargeable call records have been sent by our International Carrier (Mobile Network Operator) partner and all charges are immediately posted to your pre-authorized credit card. All charges and calls made during the previous month will appear on this invoice; please note that the billing cycle will vary from country to country.
What is a credit card Authorization?
An authorization is different from a deposit because the funds are not actually taken from the account. Your bank will place a hold of funds against your credit card's available account balance. Once the authorization is released, the funds are then available to be used. Authorizations are automatically released when your credit card is charged after invoicing.
When is my credit card charged?
When you place your order on-line or over the phone your credit card will immediately be charged for the total number of days you used the iPhone (delivery days are not included), delivery cost and any optional hardware you have purchased. After that you will be invoiced within 30 days following your latest usage; at this time we will also bill your credit card and email you the usage for the period by cell number.
How do I report a lost or stolen phone?
Contact iPhoneTrip immediately at +1 858 373 5022 or support@iphonetrip.com.
Can I extend my rental period?
Yes. You have to notify us 24 hours in advance. Call +1 858 373 5022 or email us at support@iphonetrip.com.
How is my iPhone/SIM card shipped?
You order will be shipped via FedEx Express service to your shipping address. You will receive your order 24 business hours prior to your Departure Date*.
Shipping and setup time is not included in your rental fees. You will only be charged for the days you have the rented iPhone in your possession (includes Departure and Arrival Dates).
Your courier tracking number will be sent in a separate email few days prior to Departure Date. Please use this link to track your order: www.fedex.com/tracking.
*If your Departure Date is on Monday, we will deliver the package on Saturday to your shipment address nearest FedEx location. We use “FedEx Hold-On” service for Saturday deliveries. You will receive separate email with the FedEx location address and business hours.
What time will my shipment be delivered?
All orders received by 3:00 pm Pacific Time.
At this time we do not provide Saturday door-to-door service.
We do not ship on Sundays and Holidays. Contact iPhoneTrip support team for express shipping: +1 858 373 5022 or by mail: support@iphonetrip.com
How do I return the order to iPhoneTrip?
Your rented iPhone or SIM card has to be sent back to iPhoneTrip using our pre-paid FedEx label and return package (included).
If you lost our return label, we will send you a new label for free.
How do I make a Wi-Fi (internet) call to a regular phone?
Using VoIP applications (like Skype) on your rented Smartphone - you can download and buy credits for the applications from your rented iPhone.
How do I make Free Wi-Fi (internet) calls to a computer?
Using VoIP applications like Skype on your rented Smartphone, you may call a computer for free.
How do I place an international call while in the U.S. or when traveling abroad?
Making Calls and Sending Messages While Traveling:
Use the “+”, country code, and phone number.
Example: Hold the 0 (zero) key until the “+” sign appears, then enter the country code and phone number.
• Call to Italy from the United States: Dial + 39 (Country Code) 06 (City Code = Rome) 662 5555
• Calling the U.S. from France: Dial + 1(Country Code), 561.123.4567 (area code + phone number) to call back to the U.S.
How do my contacts dial my cell phone number?
You will have US number with your SIM/iPhone. Your contacts have just to dial your local number.
*For UK orders only, you will have UK number. Your contacts have to dial +44 (your rented SIM/iPhone number).
People calling you from an international location must dial country access code, and your cellular number. For any orders other than UK, the code is +1. For UK SIM/iPhones, the code is +44
Example:
If you are in France and your number is 888 777 1234 callers dial:
From North America 888 777 1234
From abroad: +1 888 777 1234
From within France +1 888 777 1234
If you are in UK and your number is 777 000 9999 callers dial:
From North America +44 777 000 9999
From abroad: +44 777 000 9999
From within UK: 777 000 9999
Where can I find international country codes?
Use the website below to find the number you need to dial an international call: http://www.countrycodes.com
How much does it cost to call from my phone while traveling?
The voice roaming cost is dependent on your rented package. For the latest iPhoneTrip package rates, go to http://www.iphonetrip.com/prices.html. To upgrade your package while traveling, contact our support team.
Note: Total number of included minutes is used for both incoming and outgoing calls.
Should I turn data roaming "On" while traveling abroad?
With iPhoneTrip's iPhones and SIM cards, the settings for international data roaming should be in the “ON” position. If your settings are in the “Off” position, please turn it ON.
• For iPhone: To turn data roaming “On/Off” tap on Settings>General >Network >Data Roaming. Please ignore the “roaming charges” warning message.
How do I send text messages while traveling internationally?
Sending a text message is simple. Type a message of up to 160 characters using your keypad; enter the "+" sign, (country code), area code and phone number. For example, dial +44.201 234 5678 for sending message to UK phone, or +1 888 777 6666 for US phones.
3G is the wireless network standard for voice and data.
How much does it cost to use 3G data while traveling?
Using data while roaming internationally is for free.
Which countries are included in our "Europe" rental plan?
Aland Islands
Austria
Canada
Denmark
Finland
France
Germany
Guernsey
Hungary
Ireland
Isle Of Man
Italy
Mexico
Monaco
Netherlands
Norway
San Marino
Scotland (U.K.)
Spain
Svalbard
Sweden
Switzerland
United Kingdom
Vatican City (Holy See)
Wales (U.K.)
Which countries are included in our "World" rental plan?
Afghanistan
Aland Islands
Albania
Algeria
Andorra
Angola
Anguilla
Antarctica (Marambio Base)
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Congo, Democratic Republic Of The (Zaire)
Cook Islands
Costa Rica
Croatia
Curacao (Netherland Antilles)
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor (Timor Leste)
Ecuador
Egypt
El Salvador
England (U.K.)
Equatorial Guinea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
Fr. Polynesia(Tahiti)
France
French Guiana
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Great Britain
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle Of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao (Macau)
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nepal
Netherlands
Netherlands Antilles (Curacao & St. Maarten)
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Northern Mariana Islands (Saipan)
Norway
Oman
Pakistan
Palau
Palestinian Territory
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Samoa (Western)
San Marino
Saudi Arabia
Scotland (U.K.)
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
St. Barthelemy
St. Kitts and Nevis
St. Lucia
St. Maarten (Netherland Antilles)
St. Martin
St. Pierre and Miquelon
St. Vincent and The Grenadines
Sudan
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos
U.S. Virgin Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City (Holy See)
Venezuela
Vietnam
Wales (U.K.)
Western Sahara
Yemen
Zambia
Zimbabwe
You can roam only on carriers that have roaming agreements with iPhoneTrip. Use our Wireless Travel Guide to learn about abroad network coverage and to determine who will provide the cellular network to your rented device/SIM. Go to http://www.iphonetrip.com/travelguide.html to find the travel guide.
A subscriber identity module (SIM) on a removable SIM card securely stores the service-subscriber key (IMSI) used to identify a subscriber on mobile telephony devices (such as computers and mobile phones). The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone or broadband telephony device.
A SIM card contains its unique serial number, international unique number of the mobile user (IMSI), security authentication and ciphering information, temporary information related to the local network (also temporary local id that has been issued to the user), a list of the services the user has access to and two passwords (PIN for usual use and PUK for unlocking).
Is it legal replacing the SIM card?
Replacing a SIM card is completely legal.
Replacing a SIM card varies from device to device. Usually you open up the back of your phone and your SIM card is being held in a holder, sometimes you may have to remove the battery if it's in the way. You take that sim card out and put in the rented one.
Sometimes phones take a minute or two to load with the new sim card.
How to replace a SIM card in iPhone?
1. Locate the SIM card holder on your iPhone. On the top of your phone, there are 3 ports. One is for headsets, one is the power switch and the longer, oval one in the middle is where your SIM card is stored. Note the little hole at one end of this panel.
2. Unfold a paper clip and insert the end of it into the hole in your SIM card panel. Once you insert it, the panel pops out of place and you can fully remove the tray holding the SIM card from your iPhone.
3. Remove your SIM card and replace it with a rented one. The tray is designed to hold your SIM card in a specific direction, so you can't insert it incorrectly. Reinsert the tray holding the new SIM card into your iPhone, and slide it in until the panel is flush with the outside of your iPhone.
NEWER USE FORCE TO INSERT THE TRAY BACK!
Can I use my own Smartphone with the rented SIM card?
Yes. Our SIM cards can be used with with any unrestricted (unlocked) smartphone device. It includes any unlocked Blackberry, Android, Palm and PDA smartphones.
To check if your smartphone is unlocked please call your cellular provider.
Can I use my own iPhone with the rented SIM card?
Yes. Our SIM cards will work with any iPhone purchased in US, and any unlocked iPhone purchased abroad.
Can I use my own SIM card in the rented iPhone?
No. Our iPhones are locked on iPhoneTrip SIM cards. Only our SIM cards can be used with our iPhones.
Will I be able to roam on cruise ships?
Yes, we have 34 cruise ships where you will be able to roam (voice AND data). In addition, you will be able to roam while going off the ship and visiting different countries.
On which cruises you provide data and voice roaming?
Aida Cruises
Algerie Ferries
Azamara Cruises
Brittany Ferries
Carnival Cruise Line
Celebrity Cruise Line
Club Cruises
Crystal Cruises
CTN Tunisia Ferries
Disney Cruise Line
FTV Yachts
Hanza Cruises
Holland America Cruise Line
Institute for Shipboard Education
Island Cruise Line
Japan Grace Cruise Line
LD Lines Ferries
Louis Cruise Line
Norwegian Cruise Line
Oceania Cruises
P&O Ferries
Passat Cruises
Pullmantur Cruises
Quail Cruises
Regent Seven Seas Cruises
Royal Caribbean International
Silversea Cruises
Superfast Ferries
TPZ Cruises
TUI Cruise Line
VanGogh Cruise Line
Voyages of Discovery
Windstar Cruises
Yachts of Seabourn
What is the price for on-board roaming?
Please visit our "Prices" page and choose "Cruise Ships" as your destination for the most recent cruise tariffs.