iPhoneTrip is the first International 3G Internet Provider.
We provide our customers with local and global data SIM cards, smartphones and internet devices (like MiFi or modems) for their destination country before they travel. In doing this we allow our customers to avoid expensive 3G roaming fees from their carrier and enjoy unlimited internet everywhere.
iPhoneTrip is committed to consistently delivering innovative solutions to our clients. Please feel free to contact us with any ideas, suggestions or questions.

iPhoneTrip services are used by families, businesses, individuals, groups, schools, universities and many others who travel abroad.

iPhoneTrip specializes in services for travelers who travel with smartphones, tablet computers or laptops. We have alliances with cellular carriers worldwide - to provide you with the most cost effective solutions. We have unique expertise in creating software travel solutions for data devices to be used by individuals and businesses.
Our solutions bring Next Level travel experience to our clients using the latest roaming and smartphone technology available. We provide 24/7 customer support in the USA, Australia, Israel and other countries.

Our support is available 24/7 at:
· Email: support@iphonetrip.com
· Phone (Toll free): 1-800-355-1118
· Live Chat: click the "On-line Chat" button on our website

Short answer: To save money and travel conveniently. That is what we call Travel Smart. If you decide to use 3G internet on your smartphone with your carrier, you will be charged outrageous prices for data use.
For example, in order to use Google Maps navigation abroad, your carrier will charge you $.015/KB, and iPhone easily downloads over 50Mb a day, making your total bill $750/ per day.
We think this is unacceptable. Using our services you pay only a fixed daily rental price and use 3G internet free, exactly as you do at home. Our rates are much cheaper than your carrier's roaming rates. So you can use GPS services with Google Maps, free VoIP phone calls, location based search engines, games, movies, and thousands of other useful applications - without paying any roaming fees.

We are the first company specializing in data SIM and smartphone rentals. Our service is better than the service offered by the classic rental companies, since we are not only providing you with a smartphone, but with full-fledged smartphone device and worldwide 3G internet access!
Unlike with other SIM rental companies, with iPhoneTrip you do not have to buy a smartphone or make any kind of long term commitment.

With iPhoneTrip there are no contracts, and no long term commitments required. You pay only for the period you rent a SIM card or smart device with us.

iPhoneTrip service is specially designed to complete and enhance car rental trips. When you order our data SIM card, you can also be provided with a MiFi Wireless Hot-spot device, so all your car pals will enjoy 3G internet connection anywhere on the go.

In addition, you do not need to rent a GPS. This saves money on buying maps, tourist and attraction guides, or internet café access.

If your kids are bored in a museum line or on a flight, you can easily entertain them with smartphone or tablet computer. Hundreds of thousands of on-demand games and movies are available on-line and can be downloaded using iPhoneTrip data SIM cards. If 3G connected, your children will signal you their location at any time, so that you can easily find them in an unknown place. And of course you can talk for free using VoIP apps during your vacation.

Yes, it is absolutely legal to rent and use SIM cards and phones from iPhoneTrip. All our SIM cards and devices are legally purchased.
It is also absolutely legal to use rented SIM cards with your cell phone or tablet computer anywhere, while you have another contract with your domestic carrier.
It is absolutely legal to install any app from your iTunes Store on the rented iPhones and iPads.

iPhone is extremely user friendly and simple to operate. Even with absolutely zero experience with such a device you will master all the necessary skills to operate it within 5 minutes! Upon delivery we will provide an instruction email on the use of the iPhone and its applications.

We provide all the information in an instruction email.
Please follow these steps:
i. If you have your own iPhone, back it up using iTunes.
ii Set synchronization options on iTunes as you desire. We recommend setting it to “checked” and check everything you want to synchronize with the new iPhone.
iii. Connect rented iPhone to iTunes and restore all your content on it.
iv. Make sure you are logged into iTune's store and run synchronization. It will synchronize only the content available on your local computer.
v. If you wish to install our tested applications and shortcuts for your destination country, point your browser on your computer to the location specified in the instruction email and install the recommended application through iTunes. You can always install additional applications later in your destination country, while on the go.
vi. Determine the configuration of applications such as Facebook or Skype with your login and password. Make sure you have all your password information available while on the go. Read our recommendations so as to make sure all your passwords are secure and available when you need them.

If you want to get additional applications or songs you can do it using App Store on your rented iPhone.

You are required to check your Smartphone while at home during the first 12 hours after you receive it. If you encounter problems while on the road, please contact iPhoneTrip by phone at +1-800-355-1118 or email us at support@iPhoneTrip.com.

The only difference you'll feel upon replacing a SIM card is different cellular number. All your settings, contacts and apps will remain exactly as-is.

If you want a certain app pre-installed on your rented iPhone , please specify that during the checkout (use text box on step 5) or contact us at support@iphonetrip.com and we'll do our best supply the required apps.
Later you can always download other applications including games and songs to your iPhone. Just use App Store app on your rented iPhone.

Yes you can. You can either use your existing iTunes account or create a new one and install new applications before you travel. You can also install a new application while on the go using App Store on your rented iPhone.

There are 2 ways to do it:-
1. When you receive an iPhone from us, connect it to your computer and run iTunes. Synchronize the rented iPhone with your iTunes. It will install all your iTunes content on the rented iPhone. However it will remove any content preinstalled on this iPhone except for default Apple applications.
2. When you first receive an iPhone from us connect it to your computer, run iTunes and log into your account. Then disconnect the rented iPhone from your computer. Now it is configured with your iTunes account and when on the road you can just run Applications app or iTunes app from the rented iPhone and install anything you wish.

By default your iPhone order includes hard shield protector, USB data cable and USA wall charger

Yes. Please specify which accessory you want during the ordering process on the website (step 3) or over the phone.

We will email you your rented phone number once the SIM card is activated.

You can use a built in Google Maps application, which is very useful for navigating and locating all kinds of businesses and prominent locations near you. You can also use different GPS based application from our recommended lists. Please visit our blog for additional information: blog.iphonetrip.com

Use Voice Over IP application like Skype, Google Voice, Viber, iCall or TruPhone for your destination country.
Make sure it is matched with your login and password.

It is very easy and convenient to use all your Google services (including Gmail) from the iPhone.
For more information contact support@iphonetrip.com.

Yes, please specify your request during the checkout (use text box on step 5), and our specialists will install all you need for your trip.

By default you receive standard Apple applications, i.e.:
Calendar
Clock
Photos
Camera
Weather
Google Maps
YouTube
Calculator
iPod
Notes
Email
Safari Web browser
Contacts
Voice memos
Messages
App Store
Stocks
iTunes

You can contact us by a telephone or via email at support@iphonetrip.com for any changes to your account. Please specify your order ID.

You can e-mail the iPhoneTrip billing department at support@iphonetrip.com or call us toll free at 1-800-355-1118

Itemized invoices are generated and sent to your email accounts once the chargeable call records have been sent by our International Carrier (Mobile Network Operator) partner and all charges are immediately posted to your pre-authorized credit card. All charges and calls made during the previous month will appear on this invoice; please note that the billing cycle will vary from country to country.

An authorization is different from a deposit because the funds are not actually taken from the account. Your bank will place a hold of funds against your credit card's available account balance. Once the authorization is released, the funds are then available to be used. Authorizations are automatically released when your credit card is charged after invoicing.

When you place your order on-line or over the phone your credit card will immediately be charged for the total number of days you used the iPhone (delivery days are not included), delivery cost and any optional hardware you have purchased. After that you will be invoiced within 30 days following your latest usage; at this time we will also bill your credit card and email you the usage for the period by cell number.

Contact iPhoneTrip immediately at +1 858 373 5022 or support@iphonetrip.com.

Yes. You have to notify us 24 hours in advance. Call +1 800 355 1118 or email us at support@iphonetrip.com.

You order will be shipped to your shipping address. The latest you will receive your order is 24 business hours before your Departure Date. If your Departure Date is on Monday, the latest we will deliver the package is Friday.

Shipping and setup time is not included in your rental fees. You will only be charged for the days you have the rented iPhone in your possession or you have the rented SIM card activated.

Your courier tracking number will be sent in a separate email few days after you place an order. Please use this link to track your order: www.fedex.com/tracking.

All orders received by 3:00 pm Pacific Time.
We do not ship on Sundays and Holidays. Contact iPhoneTrip support team for express shipping: +1 858 373 5022 or by mail: support@iphonetrip.com

There is no need to return the SIM card back to us. Please dispose of it, used SIM card cannot be used once again.

Your rented iPhone has to be sent back to iPhoneTrip using our pre-paid FedEx label and return package (included).

If you lost our return label, we will send you a new label for free.

Install VoIP application (like Skype, Viber or Fring) on your smartphone. Buy call credits for the application (from the application website). We do not sell VoIP call credits.

Using VoIP applications like Skype on your (rented) Smartphone, you may call a computer for free.

Making Calls and Sending Messages While Traveling:
Use the “+”, country code, and phone number.
Example: Hold the 0 (zero) key until the “+” sign appears, then enter the country code and phone number.
• Call to Italy from the United States: Dial + 39 (Country Code) 06 (City Code = Rome) 662 5555
• Calling the U.S. from France: Dial + 1(Country Code), 561.123.4567 (area code + phone number) to call back to the U.S.

You will have US number with your SIM/iPhone. Your contacts have just to dial your local number. They won't be charged for long distance calling.

People calling you from an international location must dial US access code, and your cellular number. The code is +1.

Example:
If you are in France and your number is 888 777 1234 callers dial:
From North America 888 777 1234
From abroad: +1 888 777 1234
From within France +1 888 777 1234

Use the website below to find the number you need to dial an international call: http://www.countrycodes.com

The voice roaming cost is dependent on your rented package. For the latest iPhoneTrip package rates, please visit: https://www.iphonetrip.com/order/index.php?action=orderStep1 . To upgrade your package while traveling, please contact our support team.

Note: Price is used for both incoming and outgoing calls and texts.

With iPhoneTrip's iPhones and SIM cards, the settings for international data roaming should be in the “ON” position. If your settings are in the “Off” position, please turn it ON.
• For iPhone: To turn data roaming “On/Off” tap on Settings>General >Network >Data Roaming. Please ignore the “roaming charges” warning message.

Sending a text message is simple. Type a message of up to 160 characters using your keypad; enter the "+" sign, (country code), area code and phone number. For example, dial +44.201 234 5678 for sending message to UK phone, or +1 888 777 6666 for US phones.

3G is the wireless network standard for voice and data.

Using data while roaming internationally is for free.

Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Isle Of Man
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
Vatican City (Holy See)

ALBANIA
ANGUILLA
ANTIGUA and BARBUDA
ARGENTINA
ARUBA
AUSTRALIA
AUSTRIA
BAHAMAS
BAHRAIN
BARBADOS
BELGIUM
BERMUDA
BOLIVIA
BRAZIL
BRITISH VIRGIN ISLANDS
BULGARIA
BURKINA FASO
CANADA
CAYMAN ISLANDS
CHILE
CHINA
COLOMBIA
CROATIA
CZECH-REPUBLIC
DENMARK
DOMINICA
DOMINICAN REPUBLIC
ECUADOR
EGYPT
EL SALVADOR
FRANCE
FRENCH GUIANA
GERMANY
GREECE
GRENADA
GUADELOUPE
GUAM
GUATEMALA
GUYANA
HAITI
HONDURAS
HONG KONG
HUNGARY
INDIA
INDONESIA
IRAQ
IRELAND
ISRAEL
ITALY
JAMAICA
JAPAN
JORDAN
KAZAKHSTAN
KUWAIT
LIBERIA
LIECHTENSTEIN
LUXEMBOURG
MACAU
MALAYSIA
MARTINIQUE
MEXICO
MONACO
MONTSERRAT
NETHERLANDS
NETHERLANDS ANTILLES (includes Curacao)
NEW ZEALAND
NICARAGUA
NIGER
NIGERIA
NORWAY
PANAMA
PARAGUAY
PERU
PHILIPPINES
POLAND
PORTUGAL
ROMANIA
RUSSIA
SAN MARINO
SENEGAL
SIERRA LEONE
SINGAPORE
SLOVAKIA
SLOVENIA
SOUTH KOREA
SPAIN
ST. BARTHELEMY
ST. KITTS and NEVIS
ST. LUCIA
ST. MARTIN
ST. VINCENT and the GRENADINES
SURINAME
SWEDEN
SWITZERLAND
TAIWAN
TANZANIA
THAILAND
TRINIDAD and TOBAGO
TURKEY
TURKS and CAICOS
UKRAINE
UNITED ARAB EMIRATES
UNITED KINGDOM (England, Northern Ireland, Scotland, Wales)
URUGUAY
VATICAN CITY
ZAMBIA

We have a coverage agreements with network carriers in more than 120 countries.
Europe coverage map:
GSM_EuropePoster2009A.pdf

World coverage map:
GSM_WorldPoster2009A.pdf

America coverage map:
GSM_AmericasPoster2009A.pdf

Arab world coverage map:
GSM_ArabWorldPoster2008A.pdf

Asia coverage map:
GSM_AsiaPacPoster2008A.pdf

A subscriber identity module (SIM) on a removable SIM card securely stores the service-subscriber key (IMSI) used to identify a subscriber on mobile telephony devices (such as computers and mobile phones). The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone or broadband telephony device.

A SIM card contains its unique serial number, international unique number of the mobile user (IMSI), security authentication and ciphering information, temporary information related to the local network (also temporary local id that has been issued to the user), a list of the services the user has access to and two passwords (PIN for usual use and PUK for unlocking).

Replacing a SIM card is completely legal.

Replacing a SIM card varies from device to device. Usually you open up the back of your phone and your SIM card is being held in a holder, sometimes you may have to remove the battery if it's in the way. You take that sim card out and put in the rented one.
Sometimes phones take a minute or two to load with the new sim card.

1. Locate the SIM card holder on your iPhone. On the top of your phone, there are 3 ports. One is for headsets, one is the power switch and the longer, oval one in the middle is where your SIM card is stored. Note the little hole at one end of this panel.

2. Unfold a paper clip and insert the end of it into the hole in your SIM card panel. Once you insert it, the panel pops out of place and you can fully remove the tray holding the SIM card from your iPhone.

3. Remove your SIM card and replace it with a rented one. The tray is designed to hold your SIM card in a specific direction, so you can't insert it incorrectly. Reinsert the tray holding the new SIM card into your iPhone, and slide it in until the panel is flush with the outside of your iPhone.

NEVER USE FORCE TO INSERT THE TRAY BACK!

The SIM can be used with various models and devices. Please contact iPhoneTrip support team to check if our SIM cards can be used with your smartphone model.

Yes. Our SIM cards will work with any AT&T locked iPhone, and any unlocked iPhone purchased abroad.

No. Our iPhones are locked on iPhoneTrip SIM cards. Only our SIM cards can be used with our iPhones.

Nothing. The only difference you'll feel upon replacing a SIM card is different cellular number. All your settings, contacts and apps will remain exactly as with your original SIM card.

We will email you your rented SIM number once the chip is activated.

With our SIM cards you'll have US based number. So your friends won't be charged for long-distance calling upon dialing your number.

Our microSIM cards can be used with iPad devices and cellular modems. Our SIM cards can be used with any smartphone or tablet PC.

Go to "Settings" -> "General" -> "Profile" -> click "Remove" -> confirm the remove.

In order to use our chip with iPad or cellular modem device, you have to change device’s APN settings.

• To automatically change APN settings on iPad or iPhone, open the following site on your iPad/iPhone Safari Browser (Wi-Fi connection is required): apn.iphonetrip.com
• Click “Automatically”
• Select carrier from the drop-down menu: “World - iPhoneTrip”
• Click on “Install Profile” and install it on your iPad/iPhone


For modems, MiFi's and other smartphones you have to change the APN settings manually:

• go to: “Settings” -> “Cellular Data” -> “APN settings” and enter the following information:

APN: wap.cingular (lower case)
User Name: WAP@CINGULARGPRS.COM (All upper case)
Password: CINGULAR1 (All upper case)


Both Cellular Data and Data Roaming should be ON (Settings->Cellular Data->Data Roaming, Cellular Data)

Yes, we have 34 cruise ships where you will be able to roam (voice AND data). In addition, you will be able to roam while going off the ship and visiting different countries.

Aida Cruises
Algerie Ferries
Azamara Cruises
Brittany Ferries
Carnival Cruise Line
Celebrity Cruise Line
Club Cruises
Crystal Cruises
CTN Tunisia Ferries
Disney Cruise Line
FTV Yachts
Hanza Cruises
Holland America Cruise Line
Institute for Shipboard Education
Island Cruise Line
Japan Grace Cruise Line
LD Lines Ferries
Louis Cruise Line
Norwegian Cruise Line
Oceania Cruises
P&O Ferries
Passat Cruises
Pullmantur Cruises
Quail Cruises
Regent Seven Seas Cruises
Royal Caribbean International
Silversea Cruises
Superfast Ferries
TPZ Cruises
TUI Cruise Line
VanGogh Cruise Line
Voyages of Discovery
Windstar Cruises
Yachts of Seabourn

Please visit our "Order Now" page and choose "Cruise Ships" as your destination for the most recent cruise tariffs.

The SIM card is defected.
Please contact iPhoneTrip and we'll ship you a replacement SIM card ASAP.

This can happen due to one of 3 reasons:
1. Your phone is locked for use with external SIM cards. Meaning, you will be unable to use your phone with SIM cards that do not belong to your native carrier. Please contact your carrier to unlock your device.
2. You are located in an area with no cellular coverage. Please change your location and restart your device.
3. Your device is set to be used with the wrong carrier. Please go to your settings menu and set "Carrier Selection" to "Automatic".

Your SIM card is not activated. Please contact the iPhoneTrip support team and we'll activate your SIM card.

Roaming is restricted with your device.
Please go to your device's settings menu and set roaming for "On".

If you're trying to go online and you're getting the following message: "could not activate cellular data network. You are not subscribed to a cellular data service", means your APN setting are not correct/set.
You will need to set an APN(Access Point Name) that corresponds to the SIM iPhoneTrip sent you.

To change the APN settings on your device, open the following site on your iPad or iPhone Safari Browser: apn.iphonetrip.com (requires > Wi-Fi internet connection)
• Click “Automatically”
• Select carrier from the drop-down menu: “World - iPhoneTrip” (default carrier)
• Click on “Install Profile” and install it on your iPad or iPhone device

For modems and other smartphones please change the APN settings manually:
Enter the following information:
APN: wap.cingular (lower case)
User Name: WAP@CINGULARGPRS.COM (All upper case)
Password: CINGULAR1 (All upper case)

The area you are in does not have 3G coverage, your phone has automatically switched to EDGE or GPRS networks.

There are two things you should try.
1. Turn off the device, take the SIM card out, install it back and restart the device. If you are using other smartphone than iPhone or iPad, then try to remove the battery and place it back.
2. If that does not work, try to change a carrier manually.
In both cases, after restarting the device, you should wait about 15 minutes for full systems update.

If the SIM completely stops working during your trip, please contact us immediately and get a prorated refund according to iPhoneTrip refund policy.